Frequently Asked Questions

Should you have any other questions or require further information, please don't hesitate to contact our customer service team. We're here to assist and ensure you have a wonderful e-biking experience with E-Bike UK!

What is an e-bike?

An e-bike, or electric bike, is a bicycle equipped with an electric motor that provides assistance to the rider. This makes pedalling easier, especially uphill or over long distances.

How does the Black Widow e-bike differ from regular bikes?

The Black Widow e-bike offers motor-assisted pedalling, allowing riders to travel further and faster with less effort. It also features advanced braking systems, customisable options, and an eco-friendly design, distinguishing it from traditional bicycles.

Do I need a license to ride an e-bike in the UK?

No, you don't need a license to ride an e-bike in the UK as long as it adheres to certain specifications, such as a maximum motor power of 250W and cannot propel the bike beyond 15.5 mph without pedalling.

How long does the battery last on a full charge?

The battery's life varies depending on the model, terrain, rider weight, and usage. Typically, a fully charged battery can last anywhere from 20-50 miles. It's always advisable to check the specifications of the particular e-bike model you're interested in.

Is it possible to ride the e-bike without any battery assistance?

Absolutely! Our e-bikes can be ridden just like a traditional bike without any battery assistance. The motor only kicks in when you want it to.

How do I store my e-bike when not in use?

Store your e-bike in a cool, dry place, preferably indoors. If storing for extended periods, it's best to charge the battery every couple of months to maintain its health.

Are e-bikes safe to ride in the rain?

Yes, our e-bikes are designed to be water-resistant. However, we recommend avoiding heavy rain or water immersion to ensure the longevity of the electric components.

What is the return policy for e-bikes?

We offer a 30-day return policy for undamaged e-bikes. Please refer to our detailed return policy on our website or contact our customer service for specifics.

Do you offer financing options?

Yes, E-Bike UK provides various financing options to suit your budget. Reach out to our team or check our website for more details.

How often should I service my e-bike?

We recommend a general check-up every 6-12 months, depending on usage. Regular maintenance ensures your e-bike performs at its best and lasts longer.